Question 1

Where are you located?

Accepted Answer

All items from Tatum Gems ship from Adelaide, South Australia.

Question 2

Can I come and visit your workshop?

Accepted Answer

No sorry, we operate from a private studio based in Adelaide and don't have a showroom set up for visitors. If you would like to view something in person and you are located in Australia and have a trade account with us, send us an email and we can either make an appointment to come to you to show our stones, or send a gemstone out on appro/memo.

Question 3

Do you cut customer supplied gemstone rough?

Accepted Answer

No, we don’t sorry. To assure the best quality and most durable gemstone for you, we prefer to cut our own supplied gemstone rough which has been expertly graded and chosen by a gemmologist and gem cutter to assure it’s of facetable quality. Often when rough has been supplied externally without grading by a professional gem cutter it can have unpredictable inclusions or cracks in the material, or it may not be suitable to cut to a size, clarity or colour of your expectations.

Question 4

Do you offer custom cutting if I can't find the stone I'm looking for on your website?

Accepted Answer

Occasionally we will take on custom cutting if we have suitable rough already in stock to cut what you are looking for. Feel free to send us an enquiry if you can’t find something you are searching for.

Question 5

Do you make and sell jewellery for your gemstones as well?

Accepted Answer

No sorry, we only provide loose gemstones for sale, working with metal and setting gemstones is another qualified skill in itself and not a service that Tatum Gems offers.