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SHIPPING & RETURNS
Shipping within Australia
For all orders within Australia we send our parcels with Australia Post Express post satchels, which includes tracking for $16AUD. For an additional charge you can request signature on delivery for $18AUD which ensures your parcel will not be left at the delivery address without being signed for. Parcel delivery times range from 1-3 days depending on where you are located within Australia. We offer free express post shipping within Australia on all orders over $500AUD.
For parcel tracking within Australia visit
International Shipping
We offer international shipping worldwide via Australia Post with standard tracking for a flat fee of $20AUD. We cannot guarantee nor select the parcel courier once it has entered the destination country. Standard shipping delivery times can vary between 2-3 weeks depending on the destination country. If you'd like your parcel sent express we also offer an Express shipping service for $45AUD via Australia Post. Express shipping delivery times can vary between 7 - 10 business days.
We also offer DHL shipping for $65AUD (temporarily unavailable to the USA). Parcel delivery times can vary between 3-5 days.
If you need a parcel sent more urgently and can't see the shipping option for your country, please contact us to arrange a quote. We offer free express shipping on all international orders over $1500AUD.
For international parcel tracking visit
Hold to ship order
If you would like to purchase an item but have it shipped later, or want to combine it with future orders to save on shipping, you can now select 'Hold to ship later' at the checkout.
Import Duties & Taxes
Please note that all customs fees and taxes are the responsibility of the buyer, and not the responsibility of Tatum Gems. If any fees or charges are incurred upon the arrival of the parcel into the destination country your local shipping carrier will contact you for any payment that might be due. These charges may vary depending on your destination country and the value of the parcel. For more information regarding these potential fees and taxes visit your countries’ customs website.
**USA**
Currently, a 10% import duty applies to goods shipped from Australia into the US. While our website prices do not include this duty, please note that a separate duty invoice will follow after your initial Tatum Gems invoice.
This duty amount is billed to us on your behalf prior to your goods arriving in the US. Once we receive the duty bill, we’ll forward it directly to you for reimbursement.
If you would like a quote on final import duties before purchasing please contact us and we would be happy to arrange a quote you.
Returns Policy
If you are dissatisfied with a gem purchase from Tatum Gems, a refund or exchange may be performed within 14 days of receiving the gemstone. A refund will only be processed once the gem has been received back by Tatum Gems and inspected to be in its original condition of purchase. Shipping charges will not be refunded. Please get in touch with us first before sending a gemstone back for refund or exchange so that we can work with you to best resolve the issue.
Please note that we do not accept returns on gemstones that have been custom cut to order.